Shipping policy

Please read this Shipping Policy carefully before placing your order. By placing an order with ELYSIAN, you acknowledge that you have read, understood, and agreed to the terms below.

Processing & Shipping Times

  • The estimated shipping timeframe for each product is listed in its individual product description. This is to distinguish between pre-made and pre-order items.

  • Shipping estimates are provided in good faith but are not guaranteed. Production delays, carrier delays, customs processing, weather, holidays, and other unforeseen circumstances may affect delivery times.

  • We regularly post production updates, shipping updates, and any applicable delays on our Instagram. We recommend checking our Instagram for the latest information regarding active collections.

  • Tracking information will only be provided once your order has been packed and is ready to ship.

Pre-Orders

  • By purchasing a pre-order item, you acknowledge that the item is not currently in stock and requires additional production time.

  • Estimated production and fulfillment times generally range from 6–8 weeks, but may vary depending on manufacturing, quality control, and logistics.

  • Purchasing a pre-order item constitutes acceptance of the estimated production timeline. Production delays do not automatically qualify an order for cancellation or refund.

Orders Containing Multiple Items

  • If your order contains both pre-made and pre-order items, the entire order will be shipped together once all items are ready, unless otherwise stated on the product page.

  • If you would like in-stock items shipped separately, please place separate orders.

Order Changes & Cancellations

  • Please review your order carefully before completing your purchase.

  • Once an order has entered our fulfillment process, it cannot be modified, canceled, or refunded.

  • ELYSIAN reserves the right to cancel any order at its sole discretion for any reason, including suspected fraud, inventory errors, pricing errors, or payment verification issues. If canceled by ELYSIAN before shipment, a full refund will be issued.

Shipping Address

  • Customers are solely responsible for providing a complete and accurate shipping address.

  • ELYSIAN is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

  • If you notice an error in your shipping address, please contact us immediately. While we will make reasonable efforts to update your address before shipment, we cannot guarantee changes once your order has been processed.

Returned to Sender

  • If a package is returned to us for any reason, including but not limited to an incorrect address, failure to claim the package, refusal of delivery, or unsuccessful delivery attempts, ELYSIAN is not responsible for the return.

  • Customers are responsible for all reshipping costs.

  • A new shipping label must be purchased by the customer and emailed to contact@elysianclo.store before the order can be reshipped.

International Orders

  • International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your country.

  • These charges are determined solely by your local customs authority and are the customer's responsibility.

  • ELYSIAN has no control over these charges and cannot estimate, reduce, reimburse, or waive them.

  • We recommend contacting your local customs office before placing your order if you have questions regarding applicable import fees.

Lost, Stolen & Carrier Issues

  • Once a package has been accepted by the shipping carrier, ELYSIAN is not responsible for carrier delays, loss, theft, damage, or misdelivery.

  • If your tracking information indicates that your package has been delivered but you have not received it, you must contact the shipping carrier directly to initiate an investigation or file a claim.

  • ELYSIAN will provide reasonable assistance by supplying available shipping documentation or tracking information to help support a carrier investigation when applicable.

  • We are unable to guarantee refunds or replacements for packages that are marked as delivered by the shipping carrier.

Shipping Schedule

  • Orders are processed during normal business days.

  • We do not process or ship orders on weekends or holidays.

Chargebacks & Fraud

  • By placing an order with ELYSIAN, you agree to the shipping and production timelines stated on the product page and in this Shipping Policy.

  • Customers agree not to initiate a chargeback or payment dispute solely because a pre-order item is still within its stated production timeframe or because of reasonable production or carrier delays outside of ELYSIAN's control.

  • If there is an issue with your order, please contact us first at contact@elysianclo.store so we can work toward a resolution.

  • Fraudulent chargebacks, false claims of non-delivery, abuse of our policies, or attempts to obtain merchandise without payment may be disputed using available evidence, including order confirmations, payment records, shipping confirmations, tracking information, delivery confirmation, customer communications, IP information where available, and any other relevant documentation.

  • ELYSIAN reserves the right to refuse future service, cancel pending orders, or permanently restrict future purchases from customers who engage in fraudulent activity, excessive chargebacks, or abuse of our policies.

  • Orders flagged as high-risk or potentially fraudulent may be delayed, canceled, or require additional identity or payment verification before shipment. If verification cannot be completed, ELYSIAN reserves the right to cancel the order and issue a full refund.

Limitation of Liability

  • ELYSIAN's liability for any claim relating to an order shall not exceed the total purchase price paid for the applicable order.

  • Under no circumstances shall ELYSIAN be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, shipment, delay, or use of any product.

Policy Updates

  • ELYSIAN reserves the right to modify or update this Shipping Policy at any time without prior notice.

  • The Shipping Policy in effect at the time an order is placed shall govern that order.