In order to identify the best fit, please take a look at the last picture on the product link. Additional fit details with measurements are found on the product page specific to the item.

Measurements are displayed in inches/cm which are clarified in the size chart. For assistance, please contact us.

The order is confirmed once you receive a confirmation email. Please check your spam inbox.

If the order has not shipped then you MIGHT be able to make modifications regarding the items.

Address updates can be requested, but are not guaranteed. Please review your information before you checkout.

All sales are final. We cannot cancel any orders once they have been placed. 

Wondering where your order is? You will receive a shipping confirmation email with your tracking information once your order is shipped. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.

We do not accept any responsibility about your order being returned . If your order has been returned to our warehouse, please contact us regarding the next steps.

Please note that all sales are final. We understand things don’t always work out, so we’ve put in place a refund policy if a mistake was made on our end.

Subscribe to our Newsletter below or follow us on Instagram for information on drops.

Subscribe to our Newsletter below or follow us on Instagram for information on restocks.

Washing instructions for each garments are located in inside of the garments but the general washing method for ELYSIAN's garments is:

• Wash on cold with clear detergent (no fabric softener).
• Wash alone and hang to dry for the best results.
  

Note: We cannot assist with stains, sizing, or other issues after washing, even if within 7 days of delivery.

All orders ship from our warehouse in Texas, a prime location that allows us to deliver across the U.S. quickly.

We understand how frustrating this can be. Here’s what to do:

1. Sometimes carriers mark packages as “Delivered” prematurely. Give it 3–5 business days—the package often turns up.
2. Check with neighbors to see if the package was delivered to them by mistake.
   
3. Contact the shipping carrier immediately regarding the issue.
4. Reach out if nothing comes up within that timeframe and we will help you out the best we can!

The fastest way to reach us is either through our Contact Us form or our email contact@elysianclo.store.

• Before reaching out, please check our FAQ, track your order, or review our return policy for quick answers.
• If you still need assistance, let us know exactly what you need (e.g., order issue, return request, size question) so we can help you as quickly as possible.